Hotwire Reviews
Hotwire has an overall rating of 4.6 based on 31 reviews. Customer feedback on Hotwire is mixed: Hotwire reviewers highlight positive aspects like competitive pricing, user-friendly interface, wide selection of hotels and flights, good customer service, which strongly appeal to budget-conscious travelers, spontaneous trip planners, users seeking last-minute deals. However, Hotwire is often criticized for its hidden fees, limited customer support hours, occasional booking errors, less flexibility with changes.
31 reviews
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How would you rate Hotwire?
All Hotwire Reviews (31)
hector1985
May 05, 2026
"Always been good for me!!"
I’ve booked with them twice now, and honestly... both times were totally fine!! No weird surprises, no random issues, nothing sketchy. I feel like I can actually trust them at this point!!!
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william_Reynolds98
May 02, 2026
"Fast help and no runaround"
I had an issue with my booking and was a little worried I was going to get fooled or sent in circles. But the chat replied really fast and actually fixed it quicker than I expected. Relieved and happy with how it went.
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hello_david096
April 23, 2026
"Worked great on my recent trip"
I just used the Hotwire app on a trip, so this is fresh in my mind, and it was smoother than I expected. I booked a hotel while I was already on the road and didn’t run into any crashes, freezing, or weird glitches like I’ve had with some other travel apps. The booking info popped up quickly, and when I got to the hotel desk I was able to pull it back up without any hassle. It’s not the fanciest app ever, but after this last experience, I’d definitely trust it again when I need a quick hotel booking.
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andrea1980
April 12, 2026
"Did the job"
Worked for me without any issues. It was straightforward to use, and I appreciated that it did exactly what I needed without a bunch of extra hassle.
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darlenebeardsley0228
April 11, 2026
"Pretty good deal with the Hot Rate option"
I booked a Hot Rate hotel through Hotwire because it was cheaper than what I was seeing on other sites. You don’t find out the hotel name until after you book, which made me a little nervous, but it ended up being fine. The room was clean and the location was decent. I just wish the extra fees were a bit more obvious before you check out...
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hello_joseph327
April 08, 2026
"Easy enough to book, but the details should be clearer"
I booked through Hotwire the process was smooth overall. The site loaded fine, and I was able to find hotel options without much hassle. That said, a few important details seemed to show up later than they should have, so I ended up double-checking everything before I paid. It wasn’t a bad experience, but I do think it’s only fair for customers to see all the key info upfront instead of having to hunt for it near the end.
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JohnLedoux
April 03, 2026
"Smooth rental experience"
I booked a rental through Hotwire, and the car I chose was actually ready when I got to the counter, which was a relief. No last-minute switch or “sorry, we’re out of that one” situation. The whole process was straightforward. Nothing especially fancy, but it went smoothly and I’d use them again.
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carly1994
April 02, 2026
"Easy booking with no confusion"
I booked a hotel on hotwire it was straightforward. The price and rules were right there before I paid, which I really liked because I hate when, anyway, the confirmation email showed up right away too. Everything I needed, like the check-in details, address, and what was included, was all in one place. No back and forth, no guessing, just simple info when I needed it. Definitely appreciated that.
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hello_john152
April 01, 2026
"The rating felt right to me…"
The rating felt right to me. Everything went smoothly from start to finish, and I didn’t run into any issues along the way. Overall, it was a solid and easy experience.
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ShawnRoth_92
March 16, 2026
"Pretty Smooth Booking"
Used Hotwire to book a hotel. it was easy enough. Filters worked fast, pages loaded fine on my phone, no waiting around. Found what I needed, booked it in a few minutes. Simple layout. No weird extra clicking. Nothing major to complain about.
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jacquelinejohnson0160
March 08, 2026
"Surprisingly, Nothing Went Wrong"
I expected something to be off because that’s usually the kind of luck I have with trips, but everything actually matched my trip details. It was a relief not having to deal with another hassle for once
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William-cox
February 19, 2026
"Pretty decent, and the rewards helped"
I ended up saving a little bit using the rewards, which was nice. Nothing too dramatic, but hey, a few dollars saved is still a win. I was thinking about grabbing coffee afterward, and it basically felt like the rewards covered part of that in my head, even though that’s not really how money works. Overall, not bad at all.
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michael_Beamon02
February 10, 2026
"Quick Help When I Was in a Hurry"
I was kind of rushed and didn’t have time to deal with a hassle, but support got it sorted out really quickly. No headache, just handled and done.
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charles_West83
January 26, 2026
"Last-Minute Booking Worked Out Perfectly"
I booked this hotel last minute and expected it to be fine because I had a good feeling about the place. Check-in was smooth and they already had my reservation ready, which kind of confirmed what I thought going in. No weird issues or surprises, so I left happy.
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DORMAN
January 23, 2026
"Easy booking with no weird extra charges"
Booking was simple, and I appreciated that there weren’t any surprise fees popping up at the end. I always check the final total a couple times because little add-ons annoy me, but everything matched what I expected. Nice and straightforward
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CatherineJones_31
January 22, 2026
"Pretty much as expected"
The room was basically what Hotwire showed, so there weren’t any real surprises. It matched the photos/description closely, which is always a relief because sometimes you book and then...
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LouisDietz
January 14, 2026
"Good prices, but the process wasn’t super clear"
I found some decent prices here, although they weren’t always the cheapest compared to other places I checked. My main issue was that the next steps weren’t very clear, so I wasn’t always sure what I was supposed to do after finding a deal. It was a bit frustrating having to figure things out on my own.
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Patrica-fox
January 02, 2026
"I booked a hotel through Hotwire i was…"
I booked a hotel through Hotwire i was ready to be annoyed if anything was messed up. But when I got to the front desk, the confirmation matched perfectly, dates, room type, my name, all of it. I don’t have much patience for booking problems, so it was a relief that everything just worked. Quick, easy, and no drama.
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sara.Pitts
December 28, 2025
"Charges were exactly as expected"
I was happy to see the final bill matched what I booked. No surprise fees or random extra charges after my stay, which I really appreciate. Simple, straightforward, and exactly how it should be
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LavonMedellin_21
December 27, 2025
"Location Was Exactly Where Expected"
For anyone else booking and trying to plan their trip, the hotel location matched the map really well. We didn’t run into any weird surprises when we arrived, which made it much easier to plan around. I think other customers would appreciate that too, especially if location is a big factor
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Hotwire Q&A
Is there a way to see what hotel it is before booking ?
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How do you charge me $300.00 for a $122.00 rental, returned24 hours before the contract date?
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How do you continue to operate such a shady business? i am a first time customer and have lost over $500 because of your site. i am very disappointed
MiguelOwens
April 24, 2020
“They can't. For me it's $1400 (more characters to post answer)”
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Why did you opt to be partners with ace and advantage?
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Why are they still in business while cheating customers ?
SofiaMoreno
February 04, 2020
“They cheat people and convince them they have better hotel prices.... though in reality they show you a price , and then charge you more adding taxes and charges you thought would be included in the price shown in the start...cheaters ,manipulators .beware dealing with them ....bunch of crooks”
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